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Yardi Published: April 20, 2017
Job Type
Category

Description

Yardi’s corporate training team offers high-quality education for new and transferring Yardi employees each year. Corporate trainers primarily focus on new employee onboarding, and continued education. In addition to offering hands-on training classroom trainings, our trainers manage the Yardi Training Services eLearning University and much of the content that is developed for employee onboarding.

When not in a classroom, they are actively involved in Yardi’s continuing education program (Yardi Professional Education otherwise known as YPE), supporting employees throughout their onboarding experience as peer coaches, and providing direct client training as needed. This traveling position is responsible for training throughout North America.

RESPONSIBILITIES

Employee Training – Provide hands on training to new and existing employees across all departments and disciplines on industry, accounting, Yardi program, and business processes. Responsible for staying up to date on new products, company direction, and the industry in general. Trainers must be able to quickly assess the strengths and needs of their trainees and adjust the training to accommodate the learner’s needs. Trainers need to speak to groups of employees and clients, speak interpersonally with individuals, report to management, and communicate with IT and HR representatives regularly. Shares technology, product, and industry knowledge; explains problem solving techniques; and provides guidance for communicating with clients.

Employee Management – Trainers are expected to serve as the immediate supervisor of the trainees during the classroom training phase. They must be able to model positive behaviors, set expectations, motivate, counsel, and follow up with trainees when needed. Collaborates with management team and uses positive influence to effectively navigate employee concerns as well as diverse team and department needs. Uses judgement to recommend new employee placement.

Client Training and Support –Responsible for training and supporting clients onsite, at conferences, and via phone; researches, analyzes and resolves software functionality and reporting problems for clients.

Instructional Design – Trainers are expected to research, test, compile, and consolidate information into a format from which trainees can learn. Whether it be an instructor-led presentation, a document, eLearning course, or video, the training they produce must be accurate and formatted in a way that trainees can develop knowledge and new software skills. Advises and institutes best practices relevant to clients in the application of Yardi products.

EDUCATION/QUALIFICATIONS/EXPERIENCE

  • Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
  • Five plus (2+) years of experience in software or business process consulting or equivalent. Consulting experience interacting with customers.
  • Three (2) years of experience managing projects on accounting, business process, property management, or real estate software
  • Experience in ERP systems
  • Experience positively influencing clients, peers and management
  • Experience independently managing and resolving a variety client issues

 

REQUIRED SKILLS/ABILITIES

  • Proven ability engage and transfer knowledge with long lasting results
  • Proven excellent written and verbal communication skills
  • Proven client-centered commitment and focus
  • Proven strong ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
  • Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
  • In depth knowledge of property management industry and Yardi’s competitors

 

DESIRED SKILLS/ABILITIES

  • Yardi domain experience
  • Experience in corporate training or equivalent, instructional design and coaching
  • Industry expertise in property management and accounting principles