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Bandwidth Published: March 9, 2017
Raleigh, North Carolina
Job Type


Bandwidth’s Billing and Collections Team is responsible for ensuring Business Solutions customers receive accurate and timely invoices and provide timely payment. The Collection Specialist I would be responsible for improving customer payment collections by improving current processes and building account knowledge and relationships.  


  • Monitor and track customer accounts. Work with customers to ensure payment is received on or before invoice due date by building positive relationships through professional phone contact and email.
  • Responsible for account collections, account reconciliation, monitoring customer delinquency, account research, dispute resolution, and maintaining contact/resolution notes.
  • Reporting including tracking of daily collections status, account aging reports, and monthly reviews and projections.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Interface with Bandwidth leadership to effectively communicate status, define critical issues & impacts, design mitigation plans, and articulate / drive required decisions.


  • Previous collections experience a plus.
  • Bachelor's degree or equivalent work experience
  • General accounting and financial reporting as it applies to the billing/collection function.
  • Salesforce, Netsuite or Zendesk experience


  • Intermediate-Advanced Excel skills
  • Strong analytical, problem solving, and organizational skills.
  • Strong verbal and written communication skills. 


Why Work at Bandwidth?

At Bandwidth, we've made a business out of disrupting the "old rules" of the telecom industry.  We think like a software company; but with deep telecom knowledge.  We're the voice network behind innovative brands like Google Voice, Skype, and Pinger.  

  • The Whole Person Promise: We make a “Whole Person” promise to our team.  You can have both meaningful work PLUS a full life at Bandwidth.  We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.
  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability.  Corporate chaplains, EAP and BCBS Health Services available for 24/7 personal support if needed.
  • Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. Onsite cardio gym, locker room/showers, classes, and sponsored sports and leagues.  Nutritionist and personal trainer on site.
  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.